Find the information about us, how to contact us and our terms and conditions.
The Swim Skool Ltd Terms and Conditions
Please read these terms and conditions carefully.
1. How to contact us.
1.1 You can contact us by phone or email. Details can be found at: www.theswimskool.co.uk
1.2 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you booked. In some cases, we may use SMS as a means of communication.
1.3 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. What we do
2.1 Swimming lessons – The Swim Skool provides swimming lessons to customers of all ages and abilities, including for a wide range of special educational needs. All our teachers are qualified to a Nationally Recognised Standard. It is important to note a learner’s development is unique, based on a range of factors including their engagement in lessons and regularity of attendance. The Swim Skool cannot make any guarantees on the rate of progress of a learner and customers are paying for the lesson and not for an attainment outcome.
3. Lesson Fees – General Terms
3.1 The Swim Skool currently offers clients the following way to pay:
3.1.1 Pay in Advance: Single sessions, booked in blocks of 4 lessons / 8 lessons
3.2 in the event of a credit being applied to the account due to a lesson being cancelled by The Swim Skool only the portion that relates to the lesson will be credited, this amount can be found on your online account which can be accessed at:www.theswimskool.co.uk
3.3 Once your booking is in place you will receive a confirmation email detailing what you have booked and providing you with links to relevant class and pool information, our latest Terms & Conditions and access to your personal online account page where you can view your payment details at which point a contract will come into existence between you and the relevant Franchisee.
3.4 It is your responsibility to change the generic online account password issued by The Swim Skool for first access or when re-setting a forgotten password via your local office. This should be a confidential password, unique to you, which you should keep safe and secure.
3.4 Fees can only be paid online via the The Swim Skool booking system which can be accessed at www.theswimskool.co.uk. Please note payment should not be made to teachers under any circumstances and your lessons may not be deemed paid if payment is made to teachers directly.
3.5 All fees and charges are itemised and available to view on your online account which can be accessed at: www.theswimskool.co.uk
3.6 Any initial lesson with the swim Skool is an Assessment Lesson where our Swimming Teachers will ensure the swimmer is in an appropriate class for them. Please be aware, any changes in class may result in a different day and time being offered.
4. Pay In Advance Lesson Fees and Payment
4.1 All course fees must be paid in full in advance of the start date of a course.
4.2 Payment can on be made via Credit Card or Debit card only, online at www.theswimskool.co.uk
4.3 Swimmers may not be allowed to participate in any swimming lessons until the fees are paid in full.
4.4 Payment of Fees: Any lessons paid for but not taken within a period of 3 months will be deemed to have been taken at which time there will be no refund offered.
4.5 We do not accept payments via American Express
4.6 If your account is in credit, these credit sessions will be taken at the end of your 4 week period
5 Cancellation:
5.1 You can cancel after any 4 session pack, before this will result in no monies owed.
5.2 The system will allow you to choose the date of your last lesson and advise you of any credits you are owed
5.3 Any credits on your final balance including any additional credits that accrue must be taken within 3 months, after this time they will be void
6. General Terms
6.1 Your rights to change your mind
6.2 In accordance with the Consumer Contract Regulations 2013 you have the right to change your mind where you have purchased goods or services online. Under these regulations, you have 14 days after the day you made payment, during which you can change your mind and get a full refund of any monies paid to us, minus any swimming lessons you have taken in these 14 days. To do so please contact us by email or telephone and we will arrange for the cancellation and refund of your money.
6.3 We will refund you the price you paid us by the method you used for payment. We will make any refunds due to you as soon as possible and, in any event, within 14 days of you telling us you wish to exercise your right to change your mind.
6.4 You must note that once you have used credits purchased to book a lesson you will lose your right to change your mind, even where the 14 day period is still running..
7 Cancellations and refund policy
7.1 Group courses:
(a) Prior to the commencement of a course of lessons The Swim Skool tuition may be cancelled without charge by giving not less than 24 hours’ notice by calling or emailing the The Swim Skool office; and
(b) Notice of a cancellation by you of a course within 24 hours of the commencement of that course of lessons will result in the full fee being due or deducted from any credit balance as appropriate.
(c) Once a course has commenced, no refund is permitted in the event of non-attendance
7.2 Private lesson(s)
(a) The Swim Skool private lessons may be cancelled without charge by giving not less than 24 hours’ notice to the The Swim Skool office
(b) Notice of a cancellation of a private lesson within 24 hours of the start of that lesson will result in the full fee being due or deducted from any credit balance as appropriate, unless The Swim Skool is able to find a replacement customer for the slot you have cancelled
(c) Once a course has commenced, no refund is permitted in the event of non-attendance of the customer for any reason; and
(d) Any lessons paid for, but not taken within a period of 12 months will be deemed to have been taken at which time there will be no refund offered.
8 Method of cancellation
(a) notice to the The Swim Skool office
(b) please note that a message left on an answer phone or voicemail is not considered as satisfactory notice; and
(c) that the The Swim Skool offices are closed at weekends.
8.2 Adverse Weather Conditions
Unfortunately, in this country, we are often on the receiving end of some really bad weather. Heavy rain, gale force winds, snow, ice, etc! This can sometimes result in a pool being closed because the pool’s staff can’t get to work. If this happens, we will let you know with as much notice as possible. A credit will be applied to your account or, if possible, a catch-up lesson will be offered. You will be free to elect whether to take the credit or the catch-up lesson. But if the pool is open, our lessons will go ahead. Where a lesson does go ahead and you don’t attend we won’t credit any missed lessons.
8.3 Maintenance issues
As most of our pools are rented, sometimes pools do break down. In the event of closure of a pool, we may need to contact you quickly. This will be by email ONLY, again as we cannot predict faults, contact can be last minute and it is no fault of The Swim Skool, sessions will be credited to the swimmers.
9 Swimmer Medical Details/Additional Support Needs (ASN)
9.1 At The Swim Skool, swimmer Medical Details and Additional Support Needs (ASN) information are essential for the safe running of our classes and for reference in emergency situations. Adult swimmers, parents and carers of swimmers under 16, are reminded that it is their responsibility to supply up to date, relevant Medical Details and/or ASN information at least every 12 months and when there are any changes to a swimmer’s medical condition and/or ASN. If the swimmer is under 16 years of age their parent or guardian should provide these details on their behalf.
9.2 Medical/ASN details can be updated at any time via your online account at www.theswimskool.co.uk. You will also be prompted to complete the medical information when logging in if medical details are:
(a) not present;
(b) incomplete; and/or
(c) have not been updated in the last 12 months
9.3 Please note that you will not be able to access the rest of your account until medical details have been updated where required.
9.4 The Swim Skool will not be liable in any way should details have been completed inaccurately or incompletely.
9.5 The Swim Skool keeps all such records entirely secure and only accessible by specified individuals within the organisation.
9.6 All information obtained will be kept in accordance with all relevant data protection laws as are in force and in place from time to time, as well as in accordance with The Swim Skool Privacy Policy, copies of which are available on The Swim Skool website at www.theswimskool.co.uk
10 Valuables:
10.1 Whilst most pools provide locker facilities The Swim Skool has no control over these. The Swim Skool Ltd will not accept liability for the loss of or damage to any personal effects brought by a swimmer to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons.
11 Attendance:
11.1 Swimmers, parents, guardians, siblings or all other associates, must observe the pool entry rules and respect all other pool rules whilst in the pool. Pool staff shall retain the right to refuse admission and in such circumstances The Swim Skool will not be liable for, or offer, any refunds or credits for any missed lessons or classes.
11.2 For health and safety reasons The Swim Skool requires that swimmers do not go to the poolside more than 5 minutes prior to the commencement of their lesson.
11.3 Where the swimmer is a child, they must be collected from the changing area no more than 5 minutes after the lesson has ended. No child will be released until they are collected by an appointed responsible adult.
11.4 The responsible adult must remain in the pool premises and be contactable for the duration of the lesson.
12 Teachers
12.1 The Swim Skool, only work with Swimming Teachers who are fully qualified and have current Enhanced DBS Disclosure from England and Wales, Disclosure Scotland and Access Northern Ireland.
12.2 The Swim Skool will endeavor to provide consistency with teachers on a week-to-week basis for the instruction of Group & 1-1 Lessons.
12.3 The suitability and subsequent appointment of a teacher shall be at the absolute discretion of The Swim Skool at all times.
12.4 Should a teacher start to teach a course but fail to complete the full course of lessons, which have been paid for, this will not constitute grounds for full or part refund of fees as long as The Swim Skool find a suitable replacement teacher to teach the remainder of the course. Should The Swim Skool not be able to find a suitable replacement teacher, a credit will be offered towards the cost of a future course once a suitable teacher has been found. It remains at the absolute discretion of The Swim Skool to offer the alternative of a refund in such circumstances.
12.5 If you have any concerns as to the conduct or suitability of a The Swim Skool teacher, please contact the office who will discuss the matter with you and attempt to address any concerns you may have.
13 Behaviour
13.1 Given the inherent dangers with swimming all those attending a The Swim Skool class or lesson, including the responsible adults and those attending with the responsible adult, must obey all instructions and commands issued by The Swim Skool, the instructor and any pool staff.
13.2 In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, or behaving in an unruly manner towards a member of staff, or any other person or causing damage to pool premises, or any of the furniture fixtures or equipment in those premises the swimmer shall not be permitted to continue with the lessons.
13.3 In such circumstances The Swim Skool Ltd shall then have the right to terminate the contract and the swimmer shall not be accepted for any future course organised by The Swim Skool Ltd anywhere. The Swim Skool shall refund any charges paid for courses not taken following termination.
14 Condition of pool premises
14.1 Whilst The Swim Skool will make all reasonable efforts to ensure that the condition of the pool premises including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, we do not accept liability for any injury to a swimmer which may be caused by any defect that The Swim Skool has no reasonable control over.
14.2 If you have any concerns or comments regarding the condition of the pool premises, please let the instructor know and we will do our best to deal with it in a timely manner.
15 Transmission of infections:
15.1 Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate. The Swim Skool will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.
15.2 If the swimmer has Diarrhoea, they are highly infectious. As a result, they must not Swim until 48 hours AFTER symptoms have stopped.
15.3 COVID – 19: You must not attend swimming lessons if you or your child is suspected of having or being in contact with someone who has tested positive for COVID-19. You must follow UK Government guidelines with respect of COVID-19 – www.gov.uk/coronavirus
16 Our responsibility for losses or damage suffered by you
16.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our services.
17 Client safety rules
17.1 Swimmers must shower before entering the pool.
17.2 No swimmer should enter the pool area without a member of The Swim Skool staff being already present.
17.3 There must be no food or drink in any of the pool facilities. Swimmers, siblings, parents and guardians are expected to observe all of the pool’s policies, including no-smoking policies.
17.4 No outdoor shoes are to be worn on poolside. If you wish to speak to your child’s instructor please either remove shoes and socks or put on shoe covers provided, before you go onto poolside. This clause is in accordance with the pool’s own health and safety policy which allows for no exceptions.
17.5 It is forbidden under all circumstances to use mobile phones and/ or audio visual equipment in the changing rooms. Signs clearly state this policy. It is forbidden under normal circumstances to use mobile phones and/or audio visual equipment whilst on poolside. No mobile phones and/ or audio visual equipment of any kind are allowed during swimming lessons. If The Swim Skool has reason to believe you have breached this policy it will remove you, and any child you are attending with, from the lesson and you will not be allowed to attend any further The Swim Skool lessons anywhere. The Swim Skool also reserves the right to refer any matters of this nature to the relevant authorities.
17.6 Any other pool facilities that may be available at the pool (such as gymnasiums, spas and other leisure facilities) are only available to be used by pool members in accordance with pool rules and after the payment of any relevant charges direct to the pool. The Swim Skool has not control or say over the use of any such facilities.
17.7 The member who registers a swimmer with The Swim Skool must bring the child to the lesson, unless you have advised us of an appropriate adult to collect the swimmer on your behalf.
17.8 Disclaimer By attending a course you do so fully in the knowledge that whilst The Swim Skool will do all that it can to ensure the safety of those it is providing lessons to, accidents can happen. Swimming is, by its nature, a dangerous activity that has an inherent risk of injury or death. By attending a The Swim Skool course you are accepting this inherent risk and acknowledge that none of The Swim Skool , its nominated franchisees nor any of the pool owners shall be liable for any death, personal injury or illness not caused by its or their negligence. Nothing in this disclaimer shall limit or exclude The Swim Skool’s liability for death or personal injury where such death or personal injury is caused by The Swim Skool’s negligence.
18 Dispute resolution
18.1 We hope you will be delighted with our service.
18.2 In case of any dispute, please email us at:
theswimskool@gmail.com
19. The Swim Skool’s Website
19.1 The content of all of the pages of this website is for your general information and use only. It is subject to change without notice. Neither The Swim Skool nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
19.2 Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
19.3 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
19.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
19.5 You may not create a link to this website from another website or document without prior written consent from The Swim Skool.
19.6 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
19.7 Unauthorised use of this website or any content therein may give rise to a claim for damages against you and/or may be a criminal offence.
19.8 Any dispute arising out of use of the website is subject to and governed by the laws of England and Wales.